Hi, Pammi. ‐ Hi.
How are you? ‐ Fine.
How are the wedding preparations going?
Just going.
Did you find a horse? ‐ No, not yet.
I can perform at your wedding if you want.
Huh?
"Parmeet.."
"Parmeet and Pammi in Faridabad"
Okay, if we need it.
I'll call you for sure. ‐ Awesome.
You know..
I can hear them talking about Pammi's wedding from here.
I mean, it's all fine.
Like..
I'm sure she too can hear my conversations over the phone.
And when T. P. orders cow urine from his Ayurvedic supplier..
So, I'm quite sure that the whole office can hear it.
Right?
So, I feel that it's all okay.
Yeah?
So, I'm fine. I mean it's fine by me.
It doesn't bother me at all.
Hey, Pammi. Your wedding card is very cute.
It's simple, but thank you.
That's okay.
Pammi?
I didn't get your wedding card.
I'm ready to invite everyone for my wedding.
Even the security guard of the building.
But not those who think I'm of a loose character.
Munna Gents Salon.
The best barber in Faridabad.
Today, we have a photo session for the ID cards.
Hey, everyone needs to know who's the boss around here.
Mine should be the best haircut.
Ma'am, look at the camera.
When is my photo..
What's that on your face?
That's a lot of makeup.
Fresh paint on an old wall.
ID badges are very important
because the security of this office is a joke.
Do you know that I brought a slingshot to the office one day?
A slingshot which can make a francolin unconscious with a single shot.
Had I used it here
you would have seen a lot of people roaming around in pirate patches.
Wow.
What a tie.
Where did you buy it from?
Khan Market? ‐ No, my friend got it from Japan.
The colour is so nice.
Can I wear it for the photoshoot?
I don't.. think so.
It's really..
This is not fair! This cannot happen!
This cannot happen, sir.
You have to do something!
No, I will not listen!
What happened?
It's nothing. Rinchin is a little upset.
So I was.. ‐ Anjali! Anjali is the problem.
Both are having some issues.
Regarding Anjali's habits.
Is it? You fought with your girlfriend first thing in the morning?
Excuse me.
She is not my girlfriend.
She is my enemy!
Jagdeep, just a minute.
Come here. ‐ What?
Let me handle this. ‐ Why?
I mean all this is common in the office.
I just listen to their complaints, but I don't do anything.
And after a few days, they forget about it.
And the problems get solved on their own.
Is that your approach?
Jagdeep. ‐ It's absolutely wrong!
It works, Jagdeep. ‐ No!
Now, let me show you
what conflict resolution is.
Every problem has a simple solution.
T.S. Madaan.
Management guru.
My Dronacharya.
I mean, I haven't sacrificed my finger for him yet. I just watch his videos.
Watch.
'It's the manager who takes the bullet.'
Conflict resolution is an important part of leadership.
Usually, as a result of every conflict
one party wins and the other loses.
Win‐lose.
But according to me
the best result is where both the parties win.
Win‐win.
And if you manage to negotiate such a deal
then even you are a winner.
That means it's not just win‐win.
It's win‐win‐win!
And today,
Chaddha will pull off
a win‐win‐win!
So, that's the problem.
This smoke irritates me. It causes so much pollution.
It's not smoke. It's God's blessings.
This can give me an asthma attack. It suffocates me!
But it gives me peace. Although, you won't get it, would you, Rinchin ji?
It's unbearable for me!
Okay.. Don't worry.
Let me give you
a win‐win‐win solution for this.
What solution? ‐ Just wait and watch.
Anjali, can you use incense cones instead of sticks?
Incense cones? They produce more smoke!
Okay, don't worry.
Sir, if Anjali lights them only on Tuesdays and Thursdays..
No, Pammi. No.
Madaan sir says that
only drug addicts, divorcees
and women above the age of 35 compromise.
Okay? ‐ Compromise.
Why? Do you eat only on Mondays and Thursdays?
Exactly.
Then.. ‐ Then, Pammi, the solution is..
Anjali, you light a lamp instead of incense sticks.
No, sir. The AC vent is right above.
The lamp would go off.. ‐ Then keep it there.
Solution. And, Rinchin, you buy an anti‐pollution mask.
Mask? In the office? ‐ Yes.
Neither the religious activities nor the work will stop.
Win
win
and win.
Did you note that down, Pammi?
Just relax a bit.
Smile, please.
Anjali.
This is my wedding card.
Oh.
Thank you.
So, Pammi finally gave me her wedding card.
But I won't say anything about its quality right now.
She won, he won, I won.
So, did you solve the dispute?
Completely, man.
This was a simple one.
Okay, then I'll throw away the complaint.
Are there more complaints? ‐Yes.
They keep coming. ‐ Show me.
No. ‐ Show me.
It's not allowed.
Another conflict.
What could be the solution for this?
A pigeon!
Kiddo.
Win‐lose.
Are there more files like this?
Every Friday at 4 p. m.
T.P. comes to me and submits a complaint against Amit.
I always tell him that his complaints are being sent
to a special department of the head office.
This is that special department.
T.P. needs a clarification about everything.
Bloody confused soul.
Sir, remove the mask.
No? Okay.
This complaint is from Saleem ji.
He says that people in this office speak very loudly.
Okay.
Bhadoria feels that these people drink a lot of tea.
Anjali's complaint is
that Badhoria puts salt instead of sugar in her cup of tea.
Kutty says that
he's tired of seeing Anjali's shrivelled‐up face all the time.
He wants a seat from where he can see the receptionist.
Pammi, note it down. And also, note down
that there are no complaints against me. See?
Actually, there is a whole folder for Jagdeep.
These complaints are just from the last three months.
Just last three months.
Okay.
Listen up.
Tell me, everyone.
How many of you have complained to Madhukar here?
Come on. Okay, everyone.
And how many of you didn't get any response?
Look, you guys complained
and forgot after a few days.
This is absolutely wrong.
We all are a family.
Your problems will not be ignored here.
Anjali.
You've filled half of the folder.
You've complained against everyone except for T. P.
Whereas everyone else has mostly complained against T. P.
Madhukar, what are these red‐starred complaints?
It means that the one who complained has withdrawn their complaint.
Interesting. Over the last six months
many of the complaints against T. P. have red stars.
Wait a minute.
Who is that chicken who withdrew their complaints?
Who is that coward? Step forward.
Let me tell you, T. P. Just a minute.
Sir, let's move on.
Are there any complaints against me?
There is only one complaint against you.
And there is a red star on that.
So, you are all clear, Pammi. Congrats.
What is written in that, sir?
There is no name. It says
'You can plan your wedding anywhere else.'
'Is it necessary to do it in the office?'
I know Anjali's secret, but have I ever revealed it to anyone?
I've always behaved well with her, but she..
Kitty complains that..
That your employee, sir, Sapan Gill
doesn't return my calls.
Mine, too. ‐ If I say 'hi' on WhatsApp
he doesn't even reply with a 'hi'.
On social media, he's available
but why for me he's not available?
I ping him so many times
but he ignores me like I don't exist.
Okay, guys. I'm really sorry. But what are we even talking about here?
Did you just say sorry?
No. That's not what I meant. Why are you coming here?
Saps.. ‐ I need to breathe.
Sir, T. P. tried to kiss me. ‐ What?
What? ‐ But I never told anyone, sir.
Just because I'm scared.
T.P.? ‐ Lately, I have started doubting myself, sir.
It's a lie, sir. Come on, take back your complaint.
No! I think we need to talk about this.
No. ‐ Yes!
Did you see that? Did you see that?
Send all these complaints to the special department.
Yes, of course.
Thanks for complaining against me.
What?
But I didn't. ‐ Is it?
You have a problem with everyone in this office except for T. P., right?
Ma'am, smile please.
Done?
I don't believe it.
I did so much for her. I even gave her the wedding card.
And she complained against me?
Pammi, but she took it back. ‐ Still.
Maybe she wants to be friends.. ‐ Amit, please stop defending her.
Okay, relax.
She made a mistake. Forget it.
Okay, what does Parmeet say about this?
Nothing. I don't share my personal stuff with him.
Sarla ji comes late every day.
I can't keep the auto waiting all the time. ‐ I was late only twice.
How difficult is it for you to be on time?
This shows your dedication towards your job.
Henceforth, I'll be on time. ‐ Henceforth, I will not wait for you.
Very good. Good progress.
Kutty, it says that you say vulgar things sometimes
which makes Anjali very uncomfortable.
Now, the solution.
Anjali, you have my permission
to say something vulgar to Kutty.
I accept my punishment!
Win‐win‐win.
Listen to me carefully.
I'll smile only once.
Ready?
We'll click our photo together. ‐ That's the worst suggestion ever.
T.P., you can kiss me, but can't get a photo clicked with me?
I didn't kiss you! ‐ Come on, think about it, T. P.
We'll have one ID card. We'll go everywhere together.
It will be so much fun! ‐ No.
Smile, please. ‐ No!
This is not a real smile.
I kept this for my ID
because you'll see my real smile only when this scoundrel Amit goes to jail.
And that day is not far.
Hey, buddy. Nice tie. Palika Bazaar?
Japan.
Hi.
T.P.. Come..
T.P., your ID card.
My name is not Toilet Paper Mishra.
What is it then? ‐ You mother..
Back off..
Madhukar!
I have one more complaint for the special department
against Amit. ‐ Talk to Jagdeep.
He has the box.
What box?
All you mother..
You snore very loudly, Saleem ji.
This is not true, Chaddha.
I never..
T.P., what are you doing?
This.. ‐ Easy..
This is that box! Easy? Four years..
Crimes committed over four years are stored in this box.
And whose side is this Madhukar on?
T.P., relax.
What 'relax', sir? Whose side are you on?
T.P., listen. ‐ No, sir.
I can't work with Amit at all. Only one of us can stay here.
T.P., let's talk. ‐ No, sir.
No more talks!
You have to decide by this evening. Either him or me!
Okay, done.
Okay. Done.
When Chaddha sir throws you out of this company
I'm going to distribute 'Motichoor Laddus' in the office.
Yes. Here.
There is a vacancy for a sales officer in the Gurugram branch.
I'll talk to Riya ma'am and get you transferred there.
Yes.
This is right.
Transfer.
Transfer..
Everyone, say it.
Hey, Def Col, say it.
Transfer.
Say it out loud. Transfer..
Transfer..
Everyone.. ‐ Okay!
Come, both of you.
Today, once and for all
all your disputes will be solved. Come on. ‐ Come.
Okay. 'All the pens and pencils from my table..'
Wait, sir.
I'll read it. ‐ Why?
You're not catching the right emotion. Allow me.
'All the pens and pencils from my table have been replaced'
'with crayons.'
'I suspect that it's Amit.'
'Today, everyone kept calling me P. P.'
'instead of T. P.'
'By evening it became "pee".'
'I suspect that Amit has bribed everyone.'
Rs. 200 per person.
And I think it was worth it.
'Today I found a glove covered in blood in my drawer.'
'Amit said that I must've murdered someone.'
'I think he is the real murderer.'
'This morning Amit told me that there is a child locked in the ladies toilet.'
'When I rushed in to save him, I saw Sarla ji taking a dump.'
Sorry, T. P.
'Today, I got hit on my head with my own phone.'
How is that?
I think this was my best idea.
It took me a carton of superglue.
And I think it was worth every penny.
'Every time I type my name, T. P. automatically becomes "tomato".'
It doesn't sound funny when you hear it back to back.
It's not like I just fool around here all the time.
I mean, I work also.
Yeah.
But it looks like, lately, I've been joking around a bit too much.
'Thursday, 14th December.'
'Today, Amit put stapler pins in my "Harad Churan"..'
T.P., let me get my photo clicked and come back.
Buy you guys carry on. And remember, win‐win‐win.
Right? Sort it out. Today. ‐ Yes.
Wait a minute.
One moment.
Let it be, T. P. I'm sorry.
I think I should really get a transfer. ‐ Yes.
Please go. I'll be happier.
You also come with me?
What's so fun here without me? ‐ Yeah, you would say that.
It's not like you have a girlfriend here.
And you have?
T.P., you're still here?
Aren't you done yet? ‐ How can I be done, sir?
First, tell me. What have you decided about his transfer?
No.. Yes.. Let's think about that, T. P.
Okay, sir. First, you investigate each complaint.
Now? ‐ Yes.
T.P., let's do something.
Let's discuss this tomorrow. Okay?
Okay. ‐ Hey, look.
I'm busy this whole week. Let's do this next week.
Promise. ‐ Sure?
For sure.
Okay.
In our gymnasiums, they give you a special type of massage.
It is so intense that people end up puking.
But the next day, they feel great.
Today, a lot of puking has happened in the office.
But tomorrow, everyone will be happy.
Hey, listen.. Let's take a group picture.
Sir, I am.. ‐ I will pay you, man!
Everybody, listen.
Let's take a group photo for the company newsletter.
Everybody, come here.
You stand there.
Come, everyone. Pammi, Anjali, Kutty, Rinchin..
Sapan, come on.
T.P., come here.
You're looking so good.
Come.. Okay, Krishna ji, a happy one.
Okay? Wait, I'm coming.
Give me some space.
Come on, everybody.
One, two, three.. Smile.
Ouch.
Enough of this. Smile a little. Come on, guys.
Once more.
Okay, I'll take a photo whether you smile or not.
Ready, steady, go.
Show me. Come..
It's terrible, man!
Take one more.
It'll be Rs. 500 more.
What? ‐ It'll be Rs. 500 more.
Rs. 500 for one photo? ‐ Yes.
Anjali, I need to talk to you.
What? ‐ Pammi, no.
I don't want you to come for my wedding.. ‐ She didn't complain against you.
What?
I did.
I was upset. I spoke to Madhukar.
He wrote it down. When I got to know, I took it back.
Pammi.
Okay. ‐ A happy one. Wait for the smile.
Okay. Once again. Everyone, in position. Everybody, come on.
Smile. Pretend we are at a wedding. Pammi's wedding.
As a family.
Show.
Yeah. One more.
Come on, smile. Smile..
Man!
Once again. Come on.
That's okay. I'll Photoshop it.
Every family fights.
But that doesn't mean we should run away from the problem.
[Amit] Pammi, I have a doctor's appointment tomorrow morning
'so I'll be coming by lunchtime.'
'I'll see you then. Bye.'
Amit. ‐ Hi, ma'am.
Hi. Sorry to keep you waiting. ‐ No problem.
Come.
That's why Madaan sir says
that a good manager always faces the conflict.
You cannot brush it under the carpet.
And people like Madhukar will never understand this.
Because it's the manager who takes the bullet, right?