[music playing]
[theme music playing]
[theme music concludes]
Greetings, Sharks.
And our brand Shyle was born in a silver fortress.
Sharks, the artisans of Jaipur are world-renowned for their skills.
Not only do they make the finest jewellery,
but are also taking our historical legacy forward
along with keeping timeless handcrafting alive.
But is it possible to buy this jewellery
regardless of where you might be, from the comfort of your home?
Even if you could, you'd get the same common designs.
Today's consumer, however, wants statement designs,
Where age-old hand-crafting techniques
are blended with modern yet aesthetic designs...
We cater to all generations
with unique styles like telephone ear cuffs,
and timeless classics like the Chitai handcuff.
Not just that,
we also make silver rakhis, protective charms,
silver purses and many other accessories
that have been crafted keeping today's design sensibility in mind.
Who'd have thought it was so easy to buy silver jewellery online?
Having successfully tackled this challenge,
we've fulfilled over 1.5 lakh orders.
Today, our Instagram community
stands strong with over 3.9 lakh followers.
Sharks, our vision for the next two years is,
whilst impacting about 100 artisan families,
to take Shyle's revenue to over Rs. 100 crores.
So, join us at Shyle, Sharks.
Because this comes with a silver lining!
My, oh, my!
Have you contested the elections?
- No, sir. Never. - [laughs]
But welcome to Shark Tank India Season 4.
What's the story behind the name Shyle? I was just curious.
I know it's borrowed from "style",
but how did you come up with it?
So, as you just said, it rhymes with style.
Is that it?
We got a domain very conveniently.
- So, we... - Is it shyle.com?
- We took shyle.in. - Okay.
Very recently, we've acquired shyle.com.
- Oh, well done. - Very good.
When we looked up Shyle, an old website used to show up.
We negotiated for four years for shyle.com
with different entities, and we were able to acquire it last year.
- Superb! - For how much?
Um, 1.9 lakh, sir.
- Rupees? - Yes.
I also negotiated for shaadi.com domain for a few years.
They took $25,000 from me.
So, how did you two meet?
How did you come upon this?
- Give us your background. - Sure, sir.
- Sir, I was born and brought up in Jaipur. - Okay.
I belong to a business family
and I've heard about business since childhood.
No one in my family and extended family
- has done a job till today. - Okay.
- I was the only one who ever did a job. - I see.
Then I moved to Flipkart in 2014
and worked directly under the vertical of Kalyan Krishnamurthy.
After 1.5 years there, I joined my friends as a founding team member
in their neighbourhood commerce start-up LazyLad.
I ran the company for a year, took two rounds of funding
- ...as the operations head. - Yes.
During the transition phase from LazyLad to Crownit,
I met Astha through our family set-up.
When her profile came to me, I did some research on her.
She was Miss Fresher in her college.
- Miss Fresher? - Yes.
- Miss Fresher, and had a great fan-following in college. - Oh!
Crazy.
We'd roam around with boys in IIT. There was no point.
You didn't need to do any digging.
You should've said yes after seeing her photo.
- She was with a friend in it. - I see.
I wasn't sure which one she was. Both looked equally hot.
- And my friend was prettier. - Oh, God.
I'm not...
She's just being humble.
- Cute. - So sweet.
Are you two newly married?
- It's been nine years. - Nine!
- My God! - You look newly married.
She was in two minds and had a big list.
- I had only one. - [laughs]
She's humble, you are honest.
I targeted it fundamentally
and decided to win over my to-be in-laws.
Within a few days of our marriage getting fixed,
I began addressing them as "Mom" and "Dad".
- They wanted... - [laughter]
You were closing the deal.
Normally, people seek blessings like this.
I used to bend down completely and seek blessings with both hands.
- Are you Marwari? - Yes.
- With both hands like this. - That ought to do it.
- Then? - They were more set than her.
And fortunately, we got married in 2016.
Then I worked in Crownit for two years.
And over to Astha.
So sweet.
I'm a Marwari, typical business class.
I grew up in an ultra-joint family.
I did my studies in Jaipur which includes my graduation.
For post-graduation, I did an MBA in marketing.
Where did you do your MBA from?
in Bajaj Allianz, Pune.
I met him during that time
and we decided to get married.
So, I left my job and moved to Jaipur.
I've always wanted to start my own business.
I decided to focus on a product
that was Jaipur's strength.
In jewellery, my personal interest lies in precious metals.
And in the online space,
business stores were in trend at the time on Instagram.
I thought it'd be a great way to test my product
and start on a lean mode.
When did Shyle start?
It started in around December 2017.
Could you show us some products? Have you brought them?
- Yes, I'll get them. - Please.
Sir, the Maha Mrityunjaya Mantra.
- I love your necklace. - Thank you.
This is beautiful.
Thank you.
- Let me take this. - [chuckles]
- Thank you. - Thank you.
This is the Shaahi Ghoda which we've made.
My God!
This is way too intricate,
especially the features of the horse.
- Right? - It's lovely.
- What's the price of the Shaahi Ghoda piece? - Okay?
- Approximately worth Rs. 4,500. - Got it.
And the Maha Mrityunjaya Mantra?
Sir, the pendant costs Rs. 2,700.
With the chain, it is Rs. 3,700.
It's pretty incredible
you're able to offer such good quality at Rs. 2,700.
Let's talk about the products.
Our major categories are earrings,
bangles, necklaces and rings.
...that you mentioned earlier?
This, for instance, is a desi Thappa.
It was handcrafted by the artisan.
And this necklace was made using this Thappa.
- Do you see this sequence? - Yes.
- Hmm. - They were imprinted using the Thappa.
- You mean stamped. - Yes.
[music playing]
Coming to Mandaai now.
This is a sheet.
The artisan made this border with his hands.
Thappa technique was used for the imprint in the centre.
And the border of the Thappa is also mandaai.
The small dots you see on the Mandaai necklace is Rava.
Every dot has been made by hand.
- Show us Chitai as well. - Coming to Chitai.
This typical crafting is called Chitai. This!
If you see this is any piece, this is Chitai.
- There's a village named Hathras in Uttar Pradesh. - Yes.
The local artisans there are the best at Chitai work.
Artisans at Jaipur make it too,
but we get ours crafted from Hathras.
Why have you kept wine glasses?
- We've just introduced them, ma'am. - We've just made them.
- Does this have silver too? - Do you see the reindeer on it?
- This one. - Yes.
- That's silver.
- It's silver. - Oh, wow.
- Beautiful. - Beautiful. Lovely.
Nice gift.
You mentioned 100 artisans.
- No, we envision to do that. - You said 100.
Currently, we work with 30 artisan families.
Are there other companies in the market offering the same quality
of silver work?
If you visit the local Jaipur markets,
you'll find loads of silver jewellery.
You're saying there isn't much online competition in your segment.
- No... - No, sir.
Sir, there are brands for instance Amrapali,
Sangeeta Boochra or Shaya by CaratLane.
Our USP is that the designs are ours.
You mean proprietary.
They're not copyright registered yet,
but it's in-house designing and we are in the process of...
- Yes, ma'am. - Drastically.
The design aesthetics and pricing both differ.
Plus, the USP. You mentioned weight.
That is Shyle's biggest USP.
What would Amrapali's pricing of this be?
Ma'am, we sell the ring you're wearing for Rs. 4,400.
Amrapali's will cost you at least Rs. 10,000.
What are your ASP and AOV?
Sir, our AOV is approximately Rs. 5,000.
Our ASP is Rs. 4,200 to 4,300.
Right? Your brand is Shyle...
- Could you show us your Instagram? - Sure.
Sir, this is our Instagram page.
How many views?
5.5 million views.
- 2 lakh likes. - That's right.
So, you use the jewellery more.
You are not...
I was about to explain, sir. That's not me up there.
- I see. - She is my model.
Just to add,
over 50 of our reels have hit over 1 million views.
- Are they paid or organic? - Organic.
Our Trishul Rakhi has hit 15.5 million views.
Radhesh, could you tell us your business'
- revenue performance for the last few years? - Yes, sir.
Sir, in 2021-22, we clocked sales of Rs. 10.5 crores.
- In 2022-23, it was Rs. 13 crores. - Okay.
In 2023-24, we clocked Rs. 15 crores.
We aim to clock Rs. 18 crores in 2024-25.
No, ma'am. We're bootstrapped.
Tell us the bottom line.
Sir, in 2021-22, our EBITDA was Rs. 25 lakhs.
In 2022-23, it was Rs. 47 lakhs.
In 2023-24, we did Rs. 84 lakhs.
This year, we aim to do 1 'khoka'... 1 crore.
[laughter]
- We aim to hit Rs. 1 crore. - That's great.
This is how we talk at home.
- All right. - Solid.
- How much is your cash in bank? - Around Rs. 50 lakhs.
How much did you invest in the business?
Sir, our initial capital was Rs. 7 lakh.
The profits that came,
after accounting for the founder's expenses,
were being pumped into the business.
So, from an investment of Rs. 7 lakhs,
- you made a profit of Rs. 1 crore this year. - Yes, sir.
More than big money,
a big business is built on big ideas.
You took full advantage of it.
Let's focus on unit economics.
For a sale of Rs. 100,
3% is our GST and 45% is COGS.
Our GM is about 52%.
Deduct 3.6% for shipping,
3% for packaging,
2% for payment gateway and COD charges,
and 3.6% towards marketing commission.
That's 12%.
- Sir, our CM1 is 39.8%. - That's right.
Marketing accounts for 24%.
- So, our CM2 becomes 15.8%. - 24%.
Salaries take up 6.3%,
4% for utilities and overheads.
That's an EBITDA of 5.5%.
- You're paying salaries of about Rs. 7 to 9 lakhs a month. - Yes.
What are your salaries?
Mine's below that.
- I'm a consultant with my company. - Why?
So, you don't own equity.
No, not currently.
What do you mean it's lower as a consultant?
I take mine as professional charges
- under salaries. - Why?
Ma'am, consultancy service income falls under 44ADA.
So, 50% of the expenses...
- That's not a shortcut. - It's not a shortcut but smart tax planning.
In a private limited company, the equity will be fifty-fifty.
- So, your salary is not included in this Rs. 9 lakhs. - Right.
And hers is.
Ma'am, she's the proprietor. It's all hers.
She doesn't draw anything called a salary. The loot is hers.
- How do you decide how much money you draw from the company? - Loot!
Ma'am, she draws Rs. 1 to 1.5 lakhs as per her needs, in a month.
So, profit after taxes was basically nil.
No, ma'am. After deducting the expenses,
we paid about Rs. 25 lakhs in tax.
Rs. 61 to 62 lakhs is the PAT.
Who are the six people you pay salaries to?
Two people in order processions, another two handling Instagram.
Do artisan salaries fall under COGS?
That's right.
Who draws the highest salary?
The designer, who draws as much as me.
How much? We don't know yours.
Ma'am, 1.5 'peti'.
- Rs. 1.5 lakhs. She draws 1.5 lakhs. Rs. 1.5 lakhs.
"Peti"! Love it.
Great.
Elaborate on your channel distribution.
82% of our sales come from our own website.
About 8 to 9%, which is our export contribution,
majorly comes from Etsy.
Out of the remaining 10%,
7% is Amazon's contribution
and 3% comes from Myntra, AJIO and Eternz.
If you look at the brands Melorra, GIVA or CaratLane,
offline is a very big play.
What's your vision for offline?
In the next three months, we're opening an EBO in Jaipur.
Then why offline?
Ma'am, when we started, nobody knew us.
We were just a shop in the crowd.
Today, we're a brand.
Had you been a brand,
you would've had a lot more business in marketplaces too
because people do branded searches in marketplaces.
Ma'am, every marketplace has a different commission.
Some have 25%, others have 13%.
They press for a price match.
You'll also have to run end of season and other sales too.
Had our pricing in marketplaces been lower than our website,
it'd cannibalize our sales as our customers would buy from them.
If we separate the marketplace section,
we could strengthen our pricing game
that wouldn't compare to our website,
we'll acquire customers from there
and make them our customers, which is the final goal.
Sir, the entire collection on the website
would be available in stores too.
- You need to think about it. - Yes.
It's because... I'm a first investor in GIVA.
What sells online
might not necessarily sell offline too
in this lifestyle category.
Keep your mind open.
Understood, sir.
Tell me one thing. What's your repeat rate?
Sir, our month-on-month repeat is somewhere around 15%.
- And 12 months? - 25 to 26%, sir.
And you have a mere repeat of 15%!
Currently, our demand is sorted to a certain extent
and supply is sorted. Both...
No, define sorted.
- Let me... - Yes.
The missing layer here is tech.
We currently don't do retention marketing.
'Retention Marketing are strategies'
'that help keep existing customers'
'loyal and engaged.'
'For example, birthday discounts,'
'cashback offers and email campaigns.'
'Retargeting is a form of retention marketing'
'where we use performance marketing'
'to lure existing rather than new customers'
'by showing them ads.'
- You're spending 24% on performance marketing. - Yes.
- That includes retargeting. - It does, yes.
- So, no need for tech. - True, ma'am.
Is it true you're no longer able to scale the business?
Not at all, ma'am.
- The scope is huge. - Provided all the factors are constant,
we believe we'd unfailingly make double the revenue
in the coming year.
What were last month's sales?
Sir, we closed November at Rs. 1.2 crores,
October at Rs. 1.56 crores,
September at Rs. 1.3 crores,
August at Rs. 1.6 crores
and July at Rs. 1.77 crores.
Why is it diminishing?
Is it because the festive season ended in November?
Yes, sir. There is a basic dip seen in November.
July and August were Raksha Bandhan season,
and we sold rakhis worth Rs. 1 crore in two months.
Why haven't you raised funds yet?
Because when I was working with LazyLad,
we made quick money.
- Hmm. - We burnt it in a year.
I didn't want to repeat that mistake again.
We wanted to make a profitable business irrespective of funding.
We have an offer for you.
This sector is quite attractive.
And both of you have very nice skills.
Ritesh and I would like to come together.
Our offer to you
And 1% royalty until we get our principal
of Rs. 70 lakhs back.
Somewhat! Do you want to give Royalty?
Do you want to accept it?
- Sir... - Nothing is wrong with Royalty.
Why do you want royalty?
I agree.
How will you scale this to Rs. 100 crores in 2 years?
Sir, we will feature a US-targeted collection on Shyle.com
where the pricing will be in dollars and through geo-targeting...
Currently, they are buying it in rupees.
- We give them discounted jewellery. - The NRI?
How will you expand the margin?
Sir, when we launch products of lower category,
such as Mahamrityunjaya Mantra he has.
It is for Rs. 2,700. It costs us approximately Rs. 1,100.
The margins for cost-effective products are better.
It's better to target the customer's threshold.
That is where we can improve our margins.
But I need more equity.
And I think you need more money also.
How much will you need to open a shop?
Around Rs. 20-Rs. 25 lakhs.
Along with the inventory?
Inventory is in Jaipur, so it will be kept limited.
- Rs. 35-Rs. 40 Lakhs. - We'll have to keep multiple things.
You will need that much. I think we need capital for 2-3 stores.
So, I have an offer for you.
1.4 crores for 5%.
Okay! I think you mentioned at the start
that you've built a brand, so you are going offline.
I find it hard to agree with that.
For a business growing at 10% annually,
with 15% of revenue share
coming from old customers,
this is one of the lowest I've seen
when it comes to addressing women
across these categories.
If this is solely propped up on performance marketing,
someone will come along and sell cheaper than you
by charging a 45% gross margin instead of the 55% that you charge.
This is due to the limited moat on your supplier side,
particularly with the artisans.
And I feel that
to do your due diligence, considering your revenue,
the total salary bill is quite low.
This doesn't give me much comfort.
Vineeta ma'am, there is a small thing.
Ma'am, the 15% customer
isn't our revenue. Their revenue is 32%.
Secondly, our moat
lies in having a wide variety of designs,
which aren't made by one person in a workshop.
It's a mix of multiple workshops.
To copy that, one would have to break into all our workshops,
creating a strong defensibility that we've built.
I understand. You have good offers.
I know you came here for all five Shark deal.
But today, it can't be a five Shark deal.
But I wish you lots of money.
I am out. But best of luck.
Radhesh and Astha, you've built a good business.
I think you will face many challenges in scaling it.
In lifestyle businesses like this,
when revenue reaches a certain stage,
there's usually an acceleration in growth.
However, that's not happening in your business.
This is a successful brand, and it will become even more successful.
I have one question.
How big will it become, and by when?
There are many unknowns in this business.
So, unfortunately, I am out today.
But I wish you the very very best.
- Thank you, sir. - Thank you, sir.
You have two offers today.
You have one offer from Anupam for Rs. 28 crores valuation.
The second offer is a joint deal from Namita and me
for Rs. 46.4 crores valuation.
Actually, no! Its valuation is zero.
- Let me finish, Anupam. - Because...
- Let him finish. - You will return their money
by giving them royalty.
- No, that's not true. - Keep that in mind.
Currently, in our luxury segment,
we have 20 hotels that includes one in Jaipur.
We have jewellery shops in all those hotels.
So, we can give you
easy access to retail in those shops.
You think about it. These are the two offers.
You're getting ready-made distribution.
If you want to sell it to NRIs,
there's only one way to do it and it is through me.
There is impulse purchasing in hotel distribution
- when people come. It's huge. - Who will give hotel distribution?
Who lets you put up a shop without rent?
Anyway, you decide.
Let's get rid of royalty even if they want 2%.
This was a good angle.
- The valuation is zero. - That's a cheap shot.
The valuation is zero.
- 1.5% and no royalty. - 1.5%.
What if they say 2%?
We have a counteroffer for the three of you.
The royalty is taken when the exit seems difficult.
This is the hottest segment.
People who deal with gold and diamonds are getting into this.
So, the exit strategy and the safety of your money
I believe that can reduce some of the fear or apprehension.
[music playing]
- I have faith in you. - Listen, you...
He mentioned
- that you will need more money to scale and raise funds. - Yes.
Do you want to give 5% upfront?
- Why will you give that? - If you don't give 5%...
- This is short term, that's long term. - For 1%,
who will sit and work with you?
Think about it logically.
- I am here. - It's not possible.
This is just to get the deal. No one helps.
You tell us the counteroffer.
Namita ma'am and Ritesh sir, our counteroffer is...
Don't you have an offer for him?
No, she's giving us. Tell us.
It's 1.5%...
For Rs. 70 lakhs and no royalty.
Will you give 5%?
- 5% is a waste. - Obviously!
No, that is enough. There is no issue with that.
He is saying 'we'll see that later.'
If you said 'you will see that later.'
- Listen! I... - And your intention
- is not to give royalty... Hold on! - Sir!
- I am telling you,
- that your reputation will be tarnished. - Sir... One second.
Sir, I...
I am 100% out.
You just whispered that 'we will see that later',
it is absolutely unacceptable.
No, I didn't say that.
We were...
- We are not that kind of people. - That... Yes!
If you accept a 0.5% royalty...
If you accept our deal
and commit to it, you have to give it.
- You can't deal with it later. - Ma'am...
- You can't back out. - Ma'am...
- I don't know... - You seem honest, so I'd like to believe you.
- We are not those people. - Trust us,
we won't do that. Sir...
- I believe you. - We...
We didn't say that, sir. We haven't said that.
- I believe you! - She believes you, so that's it.
- Astha and Radhesh make a decision. - She trusts you.
Come on, guys! Whatever it is.
Namita and Ritesh, we have a deal.
Good choice.
Namita ma'am made the royalty half.
So, Anupam and Vineeta thought I said 'we will see that later.'
So, they might have thought that we belong to the category of pitchers
who will back out later by agreeing here.
But believe us, we are not such people.
He is asking for a valuation of Rs. 28 crores.
We will close at Rs. 18 crores this year.
The math does not fit.
So, we didn't have a counteroffer for him.
Also, Namita ma'am is a fashionista.
She looked beautiful in my jewellery.
And she was generous.
We were ready for 1.5% for Rs. 70 lakhs.
Royalty was something
I hoped we could get rid of, but it's fine.
[music playing]
Welcome to ACKO Changemakers, where we really welcome change.
It has been beautifully portrayed here
behind us on this changemakers wall.
With the perfect mix of traditional and modern mix, we promote
inclusivity, gender equality and sustainability.
And today's changemakers are Radhesh and Astha. Welcome.
- Thank you! - Thank you!
- Of course! Congratulations! - Thank you!
But it had a happy ending. So, I am happy.
- We are glad. - I have to say that your product and brand,
much like what ACKO is talking about,
is a perfect blend of tradition and modernity.
It's amazing. Your designs are beautiful.
And thank you for bringing this innovation
and change to this industry.
Just like they are bringing a change in their industry,
similarly, ACKO, with their revolutionary offering,
is transforming the insurance landscape.
If your car breaks down in the middle of the road, don't worry.
You get roadside support with ACKO car insurance.
Also, you get real-time updates of car repairs.
I have told you this. Now, I want to tell you
that we are giving you a memento from Shark Tank and ACKO
- to celebrate your time in the Tank. - Thank you!
And to celebrate your two Sharks.
- We are so glad! - That's a very sweet photo.
[camera shutter clicks]
'Shark Tank India, co-presented by ACKO Insurance,
'PokerBaazi and Swiggy Instamart.'
'Co-powered by Adani, and Jaquar Bath and Light.'
'And partners, Rayzon Solar, ICICI Direct,'
'Lenskart and Sofy.'
[theme music playing]
Hello, Sharks.
This is an old building.
It is Mumbai's Royal Opera House.
It is more than 100 years old.
There are thousands of heritage buildings
and ancient monuments in every corner of India,
such as forts, palaces, and ancient temples,
many of which are in a state of ruin.
But they are more than treasure.
This invaluable treasure of knowledge
is slowly disappearing today due to
urban development,
people's negligence and environmental pollution.
There will come a time, Sharks,
when such buildings
will only exist in photographs and books.
And he is my nephew.
Wow! Three generations!
The mission is to restore and revitalise
the country's ancient heritage.
In other words, to conserve them.
So that they turn from this
to this.
Sharks, we use scientific and traditional methods
employing like-for-like materials
with minimal intervention to restore
these monuments to their past glory.
Sir, I have worked alongside my two generations
to restore over 300 heritage sites
and it will promote heritage tourism
and keep our ancient culture
alive and accessible for future generations.
- And for that, our ask is only Rs. 3 crores... - Oh!
And in return, we will give our entire company...
Huh?
Our company's 1%.
Okay!
if it's here now, it will be here tomorrow.
You are here with a huge valuation.
Make me your nephew.
Uncle and nephew, add one more nephew.
- Please join us, sir. - Should I?
You need to be restored first. You are a heritage property.
[laughing]
Mr. Savani, Ram and Jagrut,
- welcome to Shark Tank India Season 4. - Thank you!
It is an interesting business.
Tell us about how this business started
and where are you currently?
Basically, I was a mason.
- Wow! - And because of that,
I saw my dad
work with lime, so I had this idea.
I found someone who asked me if I knew about lime. I said, 'I know.'
Back then, he introduced me
to an architect who specialised in heritage.
He interviewed me.
'Do you know how to work with lime?'
I agreed. I said, 'Lime is soaked.'
'And then jaggery, fenugreek, and other ingredients are added
and ground together.
You ground it and use the mix.
That mix was used to construct houses
that lasted 1,000-1,200 years without any issues.
This is what my dad said.
This is how I entered this field
and they gave me a lot of respect.
They also taught me what I didn't know.
In Hyderabad, Sir Ronald Ross,
on 20 August 1997... His discovery completed 100 years.
People from all over the world attended. I restored that building.
- Okay! - Yes.
Ram, what is your background?
I am a civil engineer.
Which college did you complete Civil Engineering from?
From Sardar Patel College of Engineering.
I went to the US for five years.
I did my Masters degree for two years
in Construction Engineering and management.
Where did you complete your degree?
Got it.
The architect Louis Kahn
made a beautiful architecture in the 1960s.
The institute thought of restoring it.
- Yes. - The project went on for three long years.
However, the alumni rebelled
because, during the restoration,
the original essence of the structure was altered.
And the soul of the building is no longer the same.
How do you ensure to preserve that?
- First of all, Vikram Sarabhai Library in IIM... - Yes.
We restored it.
And we won a UNESCO award for it.
There is structural conservation. For example, The Royal Opera House
was in a perilous state.
We carried out structural strengthening on it.
Along with that, there was a lot of intricate artwork on the front,
which was made of limestone.
If you look at the pediment of the statues,
many parts were missing or broken.
We restored it using the same limestone,
applying various techniques
such as Dutchman repairs, lime plastering
and stainless steel stitching...
I've visited it a couple of times.
And I must say that you've done an excellent job.
I can't say for certain if the soul has been preserved,
as I wasn't there back in the day.
So, I don't know that.
But now, it feels like
there is an outstanding opera house in our country in Mumbai.
So, do you
restore for aesthetic reasons
or leakage and other problems?
Why do you get contracts?
We get both types of contracts.
There is structural conservation.
Second, there is facade restoration.
we did its facade restoration.
There is an old palace in Khajuraho,
we are restoring it for a heritage hotel.
It has structural conservation work
and lime plastering.
It's a combination of both.
How many Indian companies
specialise in restoration and conservation
on your scale?
You might rarely come across such companies.
Still?
Around two to four companies?
There might be around two to three companies.
I am asking this because if you go to Europe,
you see many of its monuments
being restored throughout the year.
It is a continuous project.
I want to understand its structure here
in comparison to there.
85 to 90 per cent of our clients are from the government.
...but not maintenance.
- They neglect that. - Correct.
Let me tell you something positive, as well.
There is an Uparkot Fort in Junagadh.
We restored that fort under Gujarat tourism.
After that, the government gave
it to us to maintain and operate it.
The entry fee is Rs 100.
- So, you can take tickets and scale it up. - Yes.
How long did the project take? How much money was involved?
It took 18 months.
We spent Rs 72 crores on the Uparkot Fort.
How much was your margin in that?
There are specific slabs
after which we must return the money to the government.
- Oh! So, you have to share the revenue. - Yes.
It means you must ensure the footfall.
- That's a part of the tender. - Yes.
Our smallest project was worth Rs 2 lakhs.
Our largest project is Ambernath Shiv Mandir.
It costs Rs 110 crores excluding GST.
How many years will this project take?
It will require three years.
Since 85 to 90 per cent of your revenue is from the government,
how much does the government
spend on restoration projects within a year?
It varies from state to state.
Should I tell you about Maharashtra?
Yes, sure.
What Maharashtra spends on archaeology
must be around Rs 200 crores yearly.
So, will the total be 20 times this?
Can the total market spend be around Rs 4000 crores?
It might be more.
Today, MSRDC
has started working on temples and roads.
- Okay. - Then, we have tourism, archaeology,
smart cities, etc. All the various departments
might accumulate a hefty budget.
Counting it is difficult.
Please tell us something about the numbers.
How much has your revenue been in the last three years?
Our gross revenue for the last financial year was Rs 124.7 crores.
Wow!
Is this the largest on Shark Tank so far?
- I think so. - I don't think anyone has come with
- a gross revenue of Rs 124 crores. - Yeah, I don't remember. - Okay.
What about the year before that?
Rs 110 crores.
How much have you earned this year?
In our accounts, we have earned
- more than Rs 115 crores this year. - Oh!
Did you get orders for 115 crores, or do you have the revenue?
We've received the payment.
- It's okay that you got the payment. - The work done...
- Wait a second. - Yes. What about the work done?
The work we've done is worth more than 175 crores.
- No. - Please tell us according to your revenue accounting.
It is Rs 115 crores so far.
How much are you expecting for the entire year?
Rs 301 crores.
Wait a second. Let's talk again.
...you will be filing
a revenue of Rs 300 crores.
More than that.
Why? Did you crack a significant project?
Our current work orders are Rs 850 crores.
Not all of them are running.
Some projects happen in phases.
How many work orders did you get last year,
translating to a revenue of Rs 100 crores?
They must be around Rs 450 crores.
However, the work started late.
We got the Kshetra Mahabaleshwar project
just before the elections. It is worth Rs 125 crores.
If we consider it with GST,
the valuation of two of our projects comes up to Rs 250 crores.
- How much profit have you earned in the last three years? - Okay.
This year's profit was 7.5 per cent.
Is this PAT?
It is PAT.
Before that, it was also nine per cent.
Before that also, it was nine per cent.
How much profit have you earned this year?
It should be around 12 to 15 per cent this year.
So, are you earning a profit of Rs 10 crores every year?
Right?
How much tax did you pay last year?
Our income tax was 3.1 per cent.
What are your receivables?
These are government contracts.
It can lead to delays in getting money.
We can consider an average delay of 15 days to two months.
- It doesn't exceed two months. - No.
You said that you've worked for Rs 175 crores.
- Yes. - Out of that, you received a payment of Rs 115 crores.
- So, Rs 60 crores is your outstanding. - Yes.
According to that, your receivables are around three months
based on Rs 300 crores of revenue.
- Mr Shantilal? - Yes?
Do you supervise the work, or have you handed over to them?
- I supervise. - What do you manage?
I go to Mumbai Fort
and visit a couple of our sites.
- Who manages the government relations? - I do.
- Do you? - Yes.
- Don't you handle it? - No.
I've worked with government companies.
You are working with government departments.
The receivable cycle that you've mentioned
is impossible.
Unless you're paying a facilitation
or consultation fee, it's impossible.
So, I don't understand what's not matching here.
But you explained it like this.
The income will be Rs 300 crores as you've booked Rs 850 crores.
You said receivables will take 35 days,
but it's three months in reality.
You're not telling us everything.
Either you're not telling us the numbers, or you're hiding.
RTGS takes place in the final stage.
That's why it is clear.
Some bills are in the process,
some are being prepared, some are being checked,
and some are in the accounts.
Around Rs 2 crores to Rs 3 crores must've transferred by now.
That's how our cycle goes on.
Please tell us how much cash you have in the bank.
It fluctuates. However, it must be around Rs 1 - Rs 2 crores.
You've made
PAT of Rs 7 crores to Rs 8 crores in the last few years.
Then, why doesn't your bank have around Rs 40 crores?
We have to pay a security deposit for government projects.
- How much is that? - It can be 5 per cent or 2 per cent.
How much was it in total last year?
It must be around Rs 35 crores.
Do you have a dividend for yourself?
Or did you take returns from the company as a promoter?
No. We plan on starting an IPO in the future.
We're planning in that direction.
- So, you're only taking a salary as of now. That's all. - Yes.
Mr Savani, Ram and Jagrut,
I might not be of any help in this business of yours.
It is a specialised construction and restoration business.
My aim
is to support young startup founders
who need money, mentorship,
expertise, and knowledge.
You have all of it.
So, today,
I won't be able to join
- your company, Savani. I am out. - Thank you.
I agree with Kunal.
I am not a good partner for you
because my favourite concept in business is opportunity cost.
I believe these Rs 3 crores of mine
can help four or five founders
whom I can help profoundly with my expertise,
and who need it more.
I am proud of you and wish you the best. But I am out.
Thank you, Namita.
There is a perception
that Shark Tank is a place
only for high-tech and new-generation startups.
According to me, India's SME ecosystem
...like startups. Or it can be less but still good enough.
You demonstrate that industry.
I believe Shark Tank is for both startups
and growing SMEs.
I want to give you an offer.
An equity investment of Rs 1 crore
for the ownership of one percent.
Rs 2 crores on the debt line
on an interest of 10 per cent annually.
But that is a debt line. So, you will pay
after you draw down.
It will be for a tenure of three years.
I believe it will solve your problem
as your business will grow on the private side.
It will benefit us as we will get a good strategic partner
who can scale this infrastructure.
Congratulations, Ram, Jagrut
and Mr Shantilal. You've got a great offer.
I think raising an investment in this
would be risky.
All my calculations
of the Rs 35 crore deposit and Rs 60 crore receivables
will be the capital employed
in this business at any given time.
Your profit is around. Rs 6 crores to Rs 7 crores.
This means that this company has
a six to eight per cent ROCE.
The companies we generally invest in
as angel investors
give us way more returns on the capital employed.
It is usually above 15 per cent to 16 per cent.
So, I cannot join you today.
But I wish you the best. Keep up the great work.
Thank you, Vineeta.
I want to congratulate you.
I salute you wholeheartedly, Mr Shantilal.
- Thank you. - You remind me of my father.
I'll tell you why. When he started working,
his salary was Rs 100.
He worked so hard
that he saved enough for seven generations.
You've done the same thing.
You've safeguarded the future of seven of your generations.
Congratulations on that.
But the praises stop here.
Mr Ram, you're putting forth tall claims.
You want to make it into an IPO.
This is not how you start your company's IPO.
So, what if the work is noble?
Your numbers should match.
You cannot answer me regarding any numbers.
None of your numbers match.
You're still thinking about the tax.
Your receivables aren't matching.
You told us about a security deposit of Rs 35 crores.
Then, what do you need funding for?
You can get whatever you want against those Rs 35 crores.
That has become your asset.
If you genuinely want funds
and start an IPO,
Mr Shantilal, you've handled a lot of work. Pinch their ears
and fix the books. This company can start an IPO.
But it's only possible if you do it systematically.
It looks like you're here to show your credentials. It's not bad.
But I am out because your numbers are beyond my understanding.
Perhaps you don't get it, either. All the best.
Do you want to consider it, or are you ready to accept the offer?
Thank you so much for the offer, Ritesh.
We accept what you said
regarding debt.
But as for equity,
even if our valuation might not be Rs 300 crores,
it will be Rs 250 crores this year.
So, on a valuation of Rs 200 crores,
if you accept it,
we can go for Rs 1 crore for 0.5 per cent equity.
or any infrastructure company,
and so is a dip.
I have a counteroffer for you.
I will give you Rs 1 crore
for 0.8 per cent.
In addition, when you draw down the loan,
I will give you Rs 2 crores at 10 per cent for three years.
What do you think? Shall we?
Okay, Ritesh. The deal is final.
All right! Congratulations!
Thank you.
The numbers didn't reconcile for me.
The answers were beating around the bush.
All our figures
have supporting documents.
Our turnover last year was Rs 125 crores.
The work in our hands is worth Rs 850 crores.
It means we have work which is worth Rs 1000 crores.
So, we will cross Rs 300 crores easily.
Only Ritesh knows why he did it.
It was an undoable deal, according to me.
He is more keen on spending money
than we are.
How can I be unhappy about
the most profitable deal?
I am delighted about it.
I would love to work with the founders.
Thank you.
- Savani family, namaste! - Namaste!
Thank you.
- How do you feel? - Great!
- Are you happy? - Yes.
- Did you get what you wanted? - Yes. - Certainly.
Sir, we all saw your pitch.
We all were rooting for you to get it.
There are many ups and downs.
But you have a fan in all of us.
What you're doing is very inspiring.
You are restoring, saving
and preserving our culture. We were happy to see that.
You are conserving history.
We want your bond to remain as is.
So, I've ordered a few things from Swiggy Instamart
- so you can bond over them. They arrived in ten minutes. - Wow!'
Thank you. These are menial things that I do with my family.
- There are some playing cards. - Okay.
There are many snacks here because we are foodies.
I hope you use this.
Thank you.
- Thank you. - Thank you, sir. What you're doing is excellent.
I hope
you're present in all the states
and restore more than
- 1000 properties and monuments. Thank you so much. - Thank you.
If you want to gift something to someone,
Swiggy Instamart is here. You can get everything there.
We got it in ten minutes. Order now.
What is the shark inside you saying?
Which pitcher should get a deal, and who should not. Right?
Do one thing. Hear it out.
A contest is ongoing on the Lenskart app and lenskart.com.
[theme music playing]
Sharks, high net-worth individuals
and aspirational middle class
are investing in luxury handbags and shoes in India.
That is why India's luxury footwear
and leather goods market
Take, for instance, my luxury bag.
I saved for months
to buy my favourite limited edition bag.
Its handle broke at a party.
How can I fix it? There is no specialised service.
More importantly, people lack the expertise to fix it.
That is why we started Sneakinn.
We provide cleaning and restoration services
for premium shoes,
bags, belts, wallets,
leather jackets and luggage.
We match the exact colour,
stitching, material, and fabric.
Sharks, we extend the lifespan of your luxury products
by restoring them to their past glory.
So now, there's no need to fear using your favourite luxury items.
Sharks, you'll be pleased to know
we've served over 20,000 customers so far.
We have three stores in Delhi and Mumbai
and a centralised workshop.
but rely on Sneakinn for their service and maintenance.
That's why we want to expand
our stores in every major city.
For this, our ask is
ninety lakhs for three per cent equity in our business.
- Sahil and Arunima. - Yes.
Welcome to Shark Tank Season 4.
- Thank you. - Thank you so much.
First, tell us how you got into this business.
Sahil and I have been dating since school,
and last year we got married.
- Congratulations. - Wow!
- Congratulations. - We started this business before marriage.
We grew up in Gurgaon.
Sahil always had a knack for business.
When I was in the UK, I was heavily influenced by sneaker culture.
When I returned to India, I noticed my shoes, like my Air Force 1.
- I'm wearing Air Force 1 today, too. - I can see that.
So I gave them to a couple of dry cleaners there to clean.
They applied white shoe polish on them.
When I complained, no one answered my calls.
That's when I realised there were no service catering to people in India
buying sneakers worth tens of thousands.
We thought we could monetise this
and add value to these customers.
due to humidity and other factors.
I sent them to a couple of places, but they couldn't fix it.
Do you handle such issues too?
Bags that turn yellow
- are mostly patent leather ones. - Correct!
Patent leather
tends to oxidise over time. Reverting it is extremely difficult.
We also offer a colour change service
- it's possible. If the leather is replaced, it's possible.
But for shoes with yellowed rubber midsoles,
we can make them white again.
Got it!
[suspenseful music]
Thank you.
We took pictures of
the products you have
before cleaning and then brought them back
so you can see the transformation.
Oh wow! This is as good as new.
- Well done! - Show me. Wow!
[lively music]
A dog had bitten one of our customers' shoes,
and we restored it. Here's the picture.
- Wow! - People go to great lengths to repair shoes in poor condition.
Yes!
Earlier, they had no options.
They had to throw away good-quality shoes.
Now, we bring them back to life.
A client spilled kohl on their shoe at a party.
How did you fix it?
Sir, we replaced that panel.
Wow!
- We matched the colour, material and stitching exactly. - Everything?
- Everything. - Yes.
Did you use original Valentino leather or your own?
Valentino doesn't sell leather in the market.
Then why aren't you making bags?
[laughs]
I often watch revolutionary,
satisfying videos on YouTube.
Yes!
Sir, we also post many transformation videos on Instagram.
Here's our Instagram page.
How many followers do you have?
Ninety-eight thousand seven hundred.
This biker's shoe had bloodstains.
Sorry to see this.
[upbeat music]
Show me a bag.
[upbeat music]
What's this? Recolouring?
Many people get bored with their bags and want to change the colour.
How much does this service cost?
They provide cleaning and repair services.
But not the specialised services we offer...
For example, Gucci's Ace shoes
have snakeskin leather at the back.
If that gets damaged, and you go to Pressto asking them to fix it,
they'll say they can't do it or replace it with plain leather.
We go the extra mile in offering solutions.
We have contacts with Tanneries, and we replace it
- with exact matching leather. - Exactly!
one dissatisfied customer
- can tarnish your reputation on social media. - Absolutely.
How do you handle that?
There's often a gap between expectations and results.
If the product is delivered
and we see potential
to improve,
we collect it back and redo it free of cost.
Do you have any idea of the market size for luxury care in India?
The luxury leather goods
and footwear market
is worth 20,000 crores rupees. If we capture even one per cent,
that's a 200 crore market.
like Pressto and Guardini are competitors.
The others are niche, smaller players.
The difference is that we work with an aggressive vision.
No one has established a multi-city presence or multi-city operations.
Are you the largest among niche players?
Yes, and our brand positioning is unique.
We strike the right balance
between the sneaker hype market and the luxury market.
Tell us about your pricing.
How to charge your services?
Our cleaning charges are fixed
at 900 rupees plus GST.
For bags, it depends on the size.
Let's go back to the photos
and discuss the pricing for each case.
How much for this one?
- Around 15,000 to 18,000 rupees. - Oh!
- And how much is this shoe worth? - It's easily over 1 lakh rupees.
So, for 15 per cent of the cost, the shoe becomes wearable again.
That makes financial sense.
How much time did it take to repair this?
It took 10 to 15 working days.
Wow!
How much did you charge for this?
Around 20,000 to 25,000 rupees.
Because we had to redo the inner lining, bag stitching,
edge colouring, and everything else.
But this bag costs at least 2.5 lakh rupees minimum.
What about those Louis Vuitton slippers?
It's around 12,000 to 15,000 rupees.
And their original cost?
Seventy 70,000 to 80,000 rupees.
So, roughly 10 per cent of the product price.
These are heavy restorations.
It's not 10,
- it's 15 to 20 per cent. - But it starts at 10.
Right.
What percentage of your services are for 900 to 1,250 cleanings
compared to specialised services costing 10,000 to 12,000?
Forty per cent of our revenue comes from cleaning.
Twenty per cent from colour restoration services.
Colouring service?
Yes!
Twenty-six per cent from repair jobs.
Four per cent from protection services.
Seven per cent from delivery,
and three per cent from retail products.
Do you always use custom pricing?
- For repairs. Yes. - Right?
Is there no way to use technology to standardise it?
Part of the reason we're here is to get funds.
We want to develop and
digitise our technology.
- The magic will happen when customers open the app, - Exactly!
- upload a photo, - Yes.
instantly see the new version.
You showed the new image through image generation
- and displayed the price below it. - Yes, sir.
That's the future, definitely.
Thank you.
Sahil, what's your margin for these services?
Gross margin 43 per cent.
What's your channel distribution, online vs offline?
Fifteen per cent of revenue comes from walk-ins at our stores.
Wow!
Eighty per cent from pickups.
Okay.
And five per cent from courier services.
Then why do you need physical stores?
If you use the service centres in every city
- and do only the pick-up and delivery - That's right.
- because that's where your business is coming from.
You'll save on the overheads.
When we thought about starting the operations,
everyone told us
'Take a dark store, what difference will it make, no one will come.'
But as we are seeing in Mumbai,
50% of our customers come to the store.
What has been your revenue for the last three years?
We started in 2020.
At that time it was 19.8 lakhs
during 2020-21 FY.
- Okay. - In 2021-22 it was 1.5 CR.
- Okay. - In 2022-23 it was 3.8 CR.
2023-24 it was 5.9 CR.
- Wow. - Right now we are on the track of doing 7.3 CR.
Out of which we've already done 4.6 CR.
Very good.
- This shows how much designer wear Indians buy. - Amazing. - Exactly.
Will you tell us your bottom line too.
This year our EBITDA is going to be 15.5%.
Okay. What about last year?
Last year our EBITDA was 7.3%.
And the year before that?
7.6%.
If you look at the market only in Delhi,
according to you, how many stores
and revenue can you generate, including pick-up and drop? Only in Delhi.
The pick-up, and drop revenue of Delhi can be moved from 40 lakhs to 50 lakhs.
Apart from that in Delhi-NCR, we are in Gurgaon,
Noida, West-Delhi and Faridabad.
So, you're saying, you can make around one crore revenue in Delhi alone.
That's right.
Why did you enter into making products?
It brings in only three per cent revenue. I can see many SKUs.
These are too many commodities. We have another company Sneakare.
- Right. - They make the same products.
It's a waste of time.
- We've not spent on marketing it yet, - Marketing...
- we've just developed it. - But, why?
We saw that, every time
our videos go viral and people see it,
they often ask us, 'Do you have cleaning kits?'
Because not everyone in Tier I, Tier II, and Tier III cities
can purchase our service.
Come on, I'll give you the best idea.
Whoever is doing this already,
asking them to keep the stock with you, after approval.
Whatever is sold, you cut your cost and give him.
You have no money to invest, you will make your margin.
It is an unnecessary distraction, otherwise.
It's great that you have reached eight crores.
It's not a small amount.
It's aspirational. Indians are buying more designer wear.
But how big will it grow?
100 crores at the most.
And because I don't see the visibility on the scaling,
Okay.
Sahil and Arunima. I think the market is very small.
If you're saying that in a huge and sprawling location as Delhi-NCR
if you multiply it with five, six or seven such geographies...
If you combine Mumbai, Bangalore, Hyderabad, Chennai,
all put together you'll have 70 or 80 crores
or maybe a 100 to 150 crores market.
But I don't think you need venture capital in this.
You can grow organically and own it 100%.
You will have 100% profits, which you can pocket.
I'm out today, but I wish you the very best.
Thank you.
What happened in the business of diagnostics?
First, in every diagnostic store, people did testing.
Later centralised testing started
and there were pick-ups and drops in various cities.
Pick-up and drop points.
That saw a disproportionate growth in their profit margins.
I think your business model in the luxury segment is very smart.
I also liked that.
You will be the laboratory of sick shoes.
We have a few
aged and almost sick Sharks. We will bring them with us.
[laughing]
But for now, we are talking of the young industries.
I'm glad you at least understood who is your dad.
[laughing]
Let's talk about the offer. We are here for the entrepreneurs.
I have an offer for you.
I will offer 45 lakh rupees in equity
for five per cent.
[music playing]
Along with that, I'll offer you 45 lakhs debt.
With nine per cent interest for three years.
They are the people who possess multiple luxury products.
- This is only for the elite class of HNIs. - That's right.
Which is why you will have this problem
of scaling it to 100 or 200 crores.
But Anupam and I will get on board
for 90 lakhs, which was your ask.
For 10%, of which Anupam and I will take five per cent each.
Plus a one per cent royalty
till we recoup
our investment. Okay?
Because the expansion that you're making now
is very dangerous, and we can help you out with that.
It is not just about executions or operations. Both of you are smart.
You will understand. And obviously, Vineeta has done
a lot of offline expansion. She knows about it.
But it's also about great ideas.
If we approach the luxury brands that are entering India,
and tell them that along
- And I know it's going to be hard to crack. - Yes.
But I know the head of Reliance Brands. We can sit and talk to them.
That can just...
- Do this to our process. - What an idea.
- Isn't it? For one year it will expand the market tremendously.
That's our offer. You know who can add value.
You have two offers.
One offer is from Vineeta and Anupam.
90 lakh rupees with 10% and one per cent royalty.
That is on zero valuation, right?
I know. Royalty is like zero valuation.
You can understand it anyway you like, but the value is unlimited.
- Yes, I mean, Anupam is usually against royalty deals. - Value unlimited.
Value is unlimited.
When we give royalty deals, it's as good as zero valuation.
And the second offer is 45 lakhs for five per cent
with 45 lakhs at 10% per annum.
Because I spoke about the loan for three years for the store's capital.
I also think that your business will scale quickly.
And I can help you with that.
And he has a 'SUNDAY' property in Jaipur
- where luxury... - And listen...
- He'll give you a free outlet there. - Your...
- We can do that. - You don't have a big margin in your business.
And you want to scale too.
What royalty will you give them?
It's very bad for your business to give royalty.
- Hello, I'm also there. - No, we will guide them.
We will guide them properly. Don't worry.
I have four other ideas. I'll tell you later.
You can discuss it and come back.
[music playing]
[phone ringing]
- Hello? - Hello.
We have two offers in hand.
Both the sharks have made a Rs. 9 crore valuation.
Namita, quiet!
I wouldn't have said anything if it was only you.
If Ritesh wins this deal, it'll be for the greater good
of this country, a win for entrepreneurship.
Whenever someone asks for a royalty deal,
that means the value of your business is zero to them.
- Please do keep that in mind. - Yeah.
Because they will get back all their money,
whether you succeed or not.
- No, that's not true. - All they care about is recovery.
- That's not entirely true. - You can counter it.
Tell us your counter offer.
Royalties are a no-no for us.
- Alright. Okay. - I'm sorry. We can't do it.
I respect you for that. Very good.
We believe
that the Rs. 9 crore valuation is too low for us.
Because we are about to make Rs. 7.3 crore this year
- and save Rs. one crore. - Okay.
We want to counter with a Rs. 18 crore valuation.
You have no issues with debt?
Rs. 90 lakh, 7 percent. Last and final offer.
No royalty?
- Only Anupam. - Only Anupam?
That's only me because Vineeta is out without royalty.
Yes or no, otherwise I'm out.
Ritesh, will you be giving us an offer too?
I will give you an offer.
You can maximise your valuation if you want.
I don't want to maximise the valuation,
but this is a chance of a lifetime.
So, we would like to hear the offer.
I can give you a maximum valuation of Rs. 15 crore.
Rs. 45 lakh at Rs. 15 crore valuation,
and Rs. 45 lakh at 10% per annum for 3 years.
I will give Rs. 90 lakh for 7%.
We are already stretching at a Rs. 18 crore valuation.
If you wish to go into debt, that's fine.
If you want to offer 1-2% to someone and deal
with whether they work or not, that's up to you.
I want this because I'll sit and work with you.
I've already given you three ideas right here and I have ten more.
Even I can give you ideas.
Will you match Ritesh's offer at Rs. 15 crore valuation?
[dramatic music]
If you don't want a deal with me, that's fine. I will back out.
We absolutely want a deal today.
- But with Anupam... - Alright. Now,
you can take up Anupam's offer.
Alright, let's finish this.
Let's both compromise. I can't go any further down from 6.5%.
6% and we have a deal.
- You said... - Just do it!
0.5% does not matter! Come on.
- Anupam, make it 6%. - It's your first round.
No! I want to see
their judgement. Whether they value that 0.5%.
You do not have any other offer on the table.
[tense music]
- Yes. We have a deal. - Anupam, let's have a deal.
I see the value he brings.
Thank you.
I can see my face reflecting in your shoes.
- We'll be in touch. - Yes.
Anupam is quite well-connected.
As you can see, he always looks so stylish.
He looks good. So, I'm sure
we can scale new heights for our business with him
through his connections and B2B links.
Good deal, Anupam.
Anupam, you've avenged Paradyes.
You ditched me and offered a deal.
No! I talked to you.
I'd asked you if I could do it alone.
- I'd asked. - Good deal. Anupam. Good deal!
Hello, Team Sneakinn. Welcome to the PokerBaazi zone,
where you hold the cards.
Before we do any type of conversation,
- Good to know that. - I'm so glad.
I've been your customer for
- around two years. - Wow.
And I have to say, I'm very happy to see you here today.
I'm so glad.
Poker and business have many similarities.
You have to tell me your top five focus areas.
What will be your royal flush and what will be the flush?
So, I think customer service will definitely be
- our royal flush. - That's quite an obvious one.
- Because we are a service business. - Right.
Then I would say quality assurance.
Team culture. Because for us,
we wouldn't be here without our team.
- Then operations. - Last?
- Marketing. - Marketing.
You have put team culture before operations and logistics
because your logistics are quite heavy.
If you too, are a master of skills and strategies,
then make your winning hand on PokerBaazi. Download the app now.
...our pitchers ask for a valuable amount
and he asks double or triple.
I know you have deep pockets but what's going on?
I think founders underestimate
how much money their business needs.
their market, their traction,
then I think you should play to win.
You should go all in.
Absolutely. And also, you already have a big fanbase.
There are many questions for
the co-founder of Snapdeal and Titan Capital.
One such question is from Pritam,
a 25-year-old from Ratnagiri.
Look, in India, there's growth in every segment.
For instance, Sahiba,
there's explosion in luxury
- and aspirational segment. - Correct. Yeah.
Because the income levels are on the rise.
Choose your favourite shark and we'd be happy to address that.